F.A.Q.

F.A.Q. relate to ebon nail supply

Ebon Nail Supply is a leading online retailer of professional nail products and accessories. We offer a wide range of high-quality products from top brands such as OPI, CND, Gelish, Essie, and more. Whether you are looking for nail polish, gel polish, acrylics, nail art, tools, or equipment, we have everything you need to create beautiful nails at home or in the salon. Here are some frequently asked questions (F.A.Q.) that relate to our company and our products:

Q: How can I place an order?
A: You can place an order through our website by adding the items you want to your shopping cart and proceeding to checkout. You will need to create an account or log in with your existing account to complete your order. You can also call us at 704-900-2506 to place an order over the phone.

Q: What are the shipping options and costs?
A: We offer free standard shipping on orders over $199 within the continental U.S. Standard shipping takes 3-7 business days to arrive. We also offer expedited shipping for an additional fee, depending on the weight and destination of your order. Expedited shipping takes 1-3 business days to arrive. You can see the exact shipping cost and delivery time at checkout before you confirm your order.

Q: What is your return policy?
A: We want you to be satisfied with your purchase. If you are not happy with any item you receive from us, you can return it within 7 days of delivery for a full refund or exchange. The item must be unused, unopened, and in its original packaging. You will need to contact us first to obtain a return authorization number and instructions on how to send back your item. You will be responsible for the return shipping cost unless the item is defective or damaged.

Q: How can I contact customer service?
A: You can contact our customer service team by email at support@ebonnailsupply.com or by phone at 704-900-2506. Our business hours are Monday-Friday from 9 a.m. to 5 p.m. EST. We will respond to your inquiry as soon as possible.