Store Policy

Orders:

Order total for products must be a minimum of $35.00 to checkout.
All orders need to be submitted by online or phone. If there are any questions regarding a product or an invoice, please contact our Sales Support Staff at sales@ebonnailsupply.com or 704-900-2506
If consumer shops in-store, please refer to in-store policies.

Disclaimer:

Ebon Nail Supply, LLC reserves the right to adjust, change or cancel any and all orders due to errors in the order process, incorrect pricing and/or incorrect shipping costs.
Ebon Nail Supply, LLC. is not responsible for changes of manufacturing components, specifications or color which may differ from literature, web sites or other promotional items.

Payment:

Ebon Nail Supply accepts checks, bank deposits, Crypto and all major credit cards with the exception of American Express. For check payments, please allow 7 business days for processing. Once the check has cleared, we will process your order and have it shipped.
A $25 fee will be imposed on all Non Sufficient Funds. Any pending orders will be held until payment is received in full. In the case of a past due balance, all pending orders will also be put on hold until the balance is paid off in full.
All orders must be paid in full before leaving Ebon Nail Supply’s warehouse.

Warranty:

All warranties are from the manufacturer and not from Ebon Nail Supply, LLC (dba: M&M Nail Supply) Shipping costs are not covered and you are responsible for all shipping charges.
In the case that the item sent in for repair is found to be in perfect working condition, a labor fee will be charged and the customer will be responsible for the return shipment.
In regards to all other service questions, please contact service@ebonnailsupply.com.

Repairs:

Ebon Nail Supply’s repair fee is set at $35/hour for non-warranty repairs and includes a 30 day limited parts and labor warranty.
The Distributor and/or consumer will be responsible for all shipping charges and the cost of parts.
If the unit is unable to be repaired, then Ebon Nail Supply will contact the manufactures and work on determining a favorable compromise for all parties involved.
Ebon Nail Supply disclaims any and all responsibility for out-of-warranty products we receive in damaged condition.

Promotional Items & Bundles:

Ebon Nail Supply occasionally offers promotional items, free goods or discounts with a purchase a single item or product bundle of multiple items purchased together.
When a promotional item is returned, the value of the promotional item is deducted from the refund amount.
When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund.